Frequently Asked Questions

Question 1

What should I do immediately after a car accident?

Accepted Answer

Ensure everyone's safety and call emergency services if necessary. Exchange information with the other party and document the accident scene with photos. Contact your insurance company and notify them of the incident. Lastly, give us a call to discuss repair options.

Question 2

Do I need an appointment for an estimate, or can I just walk in?

Accepted Answer

We recommend scheduling an appointment to ensure prompt service and availability. However, we welcome walk-ins and will do our best to accommodate you as soon as possible.

Question 3

How long will the repair process take?

Accepted Answer

The duration depends on the extent of the damage and the availability of parts. After assessing your vehicle, we'll provide an estimated timeline and keep you updated on the progress.

Question 4

Can you handle insurance claims and repairs?

Accepted Answer

Yes! We work directly with your insurance provider to simplify the claims process. Our team handles the paperwork and communication so you can focus on getting back on the road quickly and stress-free.

Question 5

Will the paint match the rest of my car after repairs?

Accepted Answer

Yes, we specialize in precision color matching. Our paint repair process ensures your vehicle’s finish looks seamless and matches the original factory color.

Question 6

What services does Sullivan Auto Body LLC provide?

Accepted Answer

We offer a full range of auto body repair services, including collision repair, frame straightening, dent removal, auto paint repair, color matching, and complete body restoration. Whether your vehicle has minor cosmetic damage or major structural issues, we have the expertise and equipment to restore it to pre-accident condition.

Question 7

Are your technicians certified?

Accepted Answer

Yes, our technicians are highly trained and certified. They stay up-to-date with the latest repair techniques and industry standards to deliver safe, reliable, and high-quality results.

Question 8

What makes Sullivan Auto Body LLC different?

Accepted Answer

Sullivan Auto Body LLC has proudly served Central Illinois since 1987. With decades of experience, we’ve built a reputation for quality craftsmanship and exceptional customer service. Our experience, local roots, and commitment to customer satisfaction set us apart. We combine expert craftsmanship with personalized service, ensuring every repair is done right the first time. Plus, we’ve been trusted by the community for over 35 years.

Question 9

How do I start the repair process?

Accepted Answer

It’s easy! Contact us by phone, fill out the information on our Contact tab of this website or visit our shop. We’ll guide you through the estimate process, help with insurance claims, and schedule your repair at a time that works for you.

Question 10

What areas do you serve?

Accepted Answer

We serve Sullivan, Mattoon, Effingham, Mount Zion, and surrounding communities. Our goal is to provide convenient, reliable service to drivers throughout Central Illinois.

Sullivan Auto Body LLC Assistant

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